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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

CivicSend Analytics Tab

  • Updated:

The Analytics tab shows you what happens with the messages you send out to subscribers. The only communication that it includes is a template-based email displayed in analytics.

 

Who can use this feature?
System Administrator | Owner

 

Important Notes

At this time, the analytics in CivicSend do not provide individual information, such as who opened the email.

 

 

Instructions

  1. Sign in to your site
  2. Navigate to Modules and on the Content tab, select CivicSend
    Navigate to CivicSend from the Modules menu.
  3. Select the Analytics tab
    The Analytics tab on the left-hand menu.
  4. View the Messages tab
    The Messages analytics tab for CivicSend.
    • Subject: Subject of the message sent
    • List(s): List of subscribers the message was sent to
    • Date Sent: Date the message was sent
    • Delivered: Shows if the message was successfully delivered
    • Opened: Shows if the message was opened
      Note: Message analytics for open and bounced will update 30 minutes after the message is sent.
    • Not Opened: Shows if the message was not opened
      Note: This value is calculated by subtracting the Opened amount from the Delivered amount.
    • Bounced: Shows if the message bounced
      Note: Message analytics for open and bounced will update 30 minutes after the message is sent.
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