Skip to main content

Search

We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

CivicSend Subscriber Lists

  • Updated:

The Subscriber Lists in CivicSend can tell you which users belong to a certain subscriber list.

 

Who can use this feature?

Engage_-_System_Admin.pngEngage_-_Slash.pngEngage_-_Owner.pngEngage_-_Slash.pngEngage_-_Publisher.pngEngage_-_Slash.pngEngage_-_Author.png

 

 

Instructions

  1. Navigate to Modules > Content > CivicSend
    modules_content_civicsend.jpg
  2. Select the Analytics tab
    analytics.png
  3. Select Subscriber Lists
    subscriber_lists.png
  4. The available subscriber lists will display
    subscriber_list_display.png
    • Current Subscribers: Total number of users who are currently subscribed to the list; includes both SMS and email subscriptions, which are counted individually
    • Total Subscriptions: Number of users who have subscribed and unsubscribed, at any time through the history of the list, including both email and SMS
    • Total Unsubscribes: Any user that was subscribed to the list and then unsubscribed (doesn’t matter if they resubscribed again)
    • Unique Subscriptions: Number of users who have subscribed and unsubscribed, at any time through the history of the list, including both email and SMS but are counted as one subscriber — email and SMS are not counted separately
    • Unique Unsubscribes: Same as unique subscribes, except for unsubscribes

 

Note: If you do not see the desired Subscriber List, adjust the Time Filters (This Week, This Month, custom Date Range, or All). 

time_filters.png

Feedback About the Article

Let us know what was helpful or not helpful about the article below.

1 comment

Date Votes
  • Patti Jett

    I'm trying to figure out how to start setting up CivicSend so I can ask residents to subscribe. I see plenty on sending messages, but nothing on how to subscribe. Grr.

    0

Please sign in to leave a comment.