Add & Manage FAQ Items

This article will show you how to add, modify, or remove Frequently Asked Questions (FAQs). 

Add an FAQ Item

1. Sign in to your site
2. Select Modules and on the Content tab, select FAQs
   
   
3. Select Choose an Action and click Add Item next to the category you want to add the FAQs to
   
4. Fill in the information fields
   
   
   • Question: Enter the question for the item
   • Answer: Enter the answer to the question
     
     Note: Remember to answer your question as completely as possible. Include a phone number, email address, or website address if possible.
   • Additional Details 
     
     
     • Web Address: Website you would like to include with your answer
     • Display Text: Word that will be clickable to go to the website you chose for the Web Address field
     • Open in New Window: Check this box to open the site in a new window
     • Starting On: Date you would like this FAQ to display on the public side
     • Stopping On: Date you would this FAQ to unpublish itself from the public side
     • Show Archives: Leave this set to the default setting
5. Click Save and Publish at the top of the page
   

Go to Article Navigation

Edit an FAQ Item

1. Sign in to your site
2. Select Modules and on the Content tab, select FAQs
   
3. Select the category that the item is in
   
4. Find the item you would like to edit and select Choose an Action and then Modify
   
   
5. Modify the information fields
   
   
   • Question: Enter the question for that category
   • Answer: Enter the answer to the question. Remember to answer your question as completely as possible. Include a phone number, email address, or website address if possible.
   • Show Additional Details 
     
     • Web Address: Website you would like to include with your answer
     • Display Text: Word that will be clickable to go to the website you chose for the Web Address field
     • Open in New Window: Check this box to open the site in a new window
     • Starting On: Date you would like this FAQ to display on the public side
     • Stopping On: Date you would this FAQ to unpublish itself from the public side
     • Show Archives: Leave this set to the default setting
6. Select Save
   
   

Go to Article Navigation

Delete an FAQ Item

1. Sign in to your site
2. Select Modules and on the Content tab, select FAQs
   
3. Select the category that contains the item you would like to delete
   
4. Select Choose an Action and then Unpublish next to the item that you want to delete
   
   
5. Find the item under the Unpublished section, select Choose an Action, and then Delete
   
   
6. Select OK from the pop-up asking, Are you sure you want to delete this item?
   

Go to Article Navigation