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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Create a New Notify Me® Message

  • Updated:

This article will show you how to create a new message/item within a mailing list in Notify Me®.

 

Who can use this feature?

system admin Slash Owner Slash Publisher Slash Author

 

 

Important Note

  • In an effort to ensure scheduled messages contain accurate information, the notifications feature in CivicEngage modules allows for only one scheduled notification at a time.
  • If a site user modifies and saves an existing item that already has a notification scheduled, a new notification window will appear and the notification settings entered will overwrite the existing scheduled notification.
  • For example, if a site user edits the Tomato Festival Calendar event to reschedule the event to a later date due to weather when the site user saves they will be prompted to re-fill out the notification settings and should set them based on the modifications they made to the event. If the user chooses Don't Send this will cancel the previously scheduled notification and will not create a new notification to be sent.

 

Instructions

  1. Navigate to Modules > Content > Notify Me
    nav to notify me
  2. Find the mailing list you wish to create a message for
    select list
  3. Select Choose an Action > Add Item next to your desired Mailing List
    Add Item to mail list
  4. Complete the information fields
    create a new notify me message fill fields 1create a new notify me message fill fields 2create a new notify me message fill fields 3
    • Date to Send: Leave blank to send immediately after you save or enter a future date for the message to auto-send
    • Time to Send: Leave blank to send immediately after you save or choose a future time for the message to auto-send
    • Sender Name: Create a name for the sender
      • Note: The default is the name of the mailing list.
    • Reply Address: Email address for recipients to message when they need to reply
    • Email Subject: Create a subject heading
    • Show Archives: Choose Yes or No to show the archives
    • HTML Message: Format your content in HTML code
      • Copy HTML to Text: Click this button to translate your HTML code into a regular text
    • Plain Text: Normal editing for the message
    • Mobile Text/Push Message: Enter the mobile text message for subscribers
      • Note: There is a 160-character limit.
      • Include link to item: Provides a link to the item within the SMS message for a user to select via their mobile device
  5. Select a saving option at the top of the page
    save and send
    • Cancel: Will delete your work
    • Save: Will save the work as an unpublished draft
    • Save and Submit (Authors only): Will save the work as an unpublished draft and notify a publisher/owner/system administrator that it is ready for review
    • Save and Send: Will save the message and send it to subscribers

Feedback About the Article

Let us know what was helpful or not helpful about the article below.

4 comments

Date Votes
  • Jenny Larkin

    We just sent out a "notify me" but did not receive the email or the text even though we signed up. Do you know how we can check to see if it went out properly?

    0
  • Clara Siegele

    Hi Jenny, 

    You should be able to follow these instructions to view the sent messages for a list: https://www.civicengagecentral.civicplus.help/hc/en-us/articles/360010002113-View-Messages-in-a-List 

    If you are still not receiving SMS or Text Messages as expected, please Contact CivicPlus Support.

    Thanks!

    0
  • Linda Horrocks

    In the HTML Message box, how can I create a header/graphic that lines up with my text below it? When the message sends, the text extends beyond the header, and I don't want to insert a hard return. I want a message header that would be a default with our logo, etc., and I want to be able to add text and then another graphic (advertising an event, for example). I've tried lots of different options, but can't get it to work. Thanks.

    0
  • Linda Horrocks

    In relation to my message one month ago, what is the size of the image for a Notify Me header? I am not seeing it in any help articles. See my message above -- Thank you.

     

    0

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