Overview
In the Request Tracker module, you are able to associate submitted tickets together that are similar. This allows you to easily monitor all related tickets.
Important Note
- All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view the information for the new CRT package.
Instructions
- Navigate to Modules > Content > Request Tracker
- Open your desired category
- Find the original ticket and make note of the Ticket Number
- On the related ticket, click Actions
- Select View Details
- Scroll down to below the Map display and in the Associated Requests field, enter in the Original Ticket Number
- Click Associate
- Your screen should refresh. You will not have to save
- Note: You will see the association on your other ticket as well.
- Note: You will see the association on your other ticket as well.
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