Overview

In the Request Tracker module, you are able to associate submitted tickets together that are similar. This allows you to easily monitor all related tickets. 

Important Note

• All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view information for the new CRT package. 

Instructions

1. Navigate to Modules > Content > Request Tracker
   
   
2. Open your desired category
   
3. Find the original ticket and make note of the Ticket Number
   
   
4. On the related ticket, click Actions
   
5. Select View Details
   
   
6. Scroll down to below the Map display and in the Associated Requests field, enter in the Original Ticket Number 
   
7. Click Associate
   
8. Your screen should refresh. You will not have to save
   
   
   • Note: You will see the association on your other ticket as well.