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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Assign Users to a RequestTracker Form (New CRT)

Updated: February 08, 2023 20:59

You can assign users to a RequestTracker form, which will alert them of submissions.

Who can use this feature?

System Admin Slash Owner

Instructions

Navigate to Modules > Content > RequestTracker
Underneath Request Types on the right-hand side, expand your category
Select the form
Click Actions
Select Properties
Use the Assigned To buttons to assign the form to a user
- Note: You must activate users to view them in this list.
Enter email addresses into the CC Email List
- Note: You must separate multiple email addresses with a semicolon.
- Note: The CC list will only send an email to the email address to notify the recipient that there is a request, the recipients will not be able to close the ticket or modify it unless they are set as active users on the RequestTracker module. If they are, they will be notified and then they can go to the RequestTracker module back-end and manage the request.
Click Save

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