Overview 

This article will show you how to create Canned Responses for a Request Tracker category. 

Important Note

• All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view information for the new CRT package. 

Instructions

1. Navigate to Modules > Content > RequestTracker
   
   
2. Click on the category in which you wish to add Canned Responses
   
3. Click Actions
   
   
4. Select Properties
   
   
5. Select the Canned Responses tab
   
6. Fill out the Title and Body of your Canned Response
   
7. Click Save next to your Canned Response 
   
   
8. Click Save at the top of the page