Who can use this feature?
This article will show you how to create Canned Responses for a Request Tracker category.
- All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view the information for the new CRT package.
- Navigate to Modules > Content > RequestTracker
- Click on the category in which you wish to add Canned Responses
- Click Actions
- Select Properties
- Select the Canned Responses tab
- Fill out the Title and Body of your Canned Response
- Click Save next to your Canned Response
- Click Save at the top of the page
Feedback About the ArticleLet us know what was helpful or not helpful about the article below.
Our module is called "Report a Concern" and the steps must be different from the screen shots you are sharing. Thank you.
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