Add & Manage Users

This article will show you how to create a user. You can add a user to a front-end group or a back-end group depending on what the user will have permission for.

Add a User

Important Note

• If the user already has a CivicPlus Single Sign-On account, you will not have to create an additional username and password for their Web Central account. Available user fields will only include First Name, Last Name, Email Address, and Photograph.

Instructions

1. Select Modules and on the Site Tools tab, select User Administration
   
   
2. Select Add User
   
3. Fill in the information fields
   
   • Email Address (required): Add a primary email address
   • First Name/Last Name (required): Add the user's name
   • Photograph: Click Add to associate a picture with the user
   • Start Date/End Date: Decide an activation date and/or expiration date
   • Back-End Groups/Front-End Groups: Select groups to add the user to
4. Select Save or Save and Publish
   
   • Save: Saves the user, does not publish
   • Save and Publish: Saves the user and makes them publicly viewable
5. A Verification Email will be sent to the user's email address
   
   Note: If a verification email does not arrive, please check your email's spam filter and ensure your email provider is not blocking emails from noreply@civicplus.com. Click the forgot password link on the sign-in screen to send a new verification email. If you continue to have issues, contact CivicPlus Support. View the Expired Verification Email article for more information.

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Modify User Accounts

Users can modify their account information using the following instructions:

• Change Name on Your Account
• Change Your Email Address
• Change Your Password

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Delete a User

Important Notes

• Unpublishing a user is not an option. The user is immediately removed from your site when deleted.
• If a user is removed from a CivicPlus Organizations site and then added again at a later date, their information will auto-populate once the email address is entered. That user's permissions will need to be reassigned.

Instructions

1. Navigate to Modules and on the Site Tools tab, select User Administration
   
   
2. Find the user you want to remove and click Choose an Action and then Delete
   
   
3. Select OK in response to the confirmation prompt
   

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