Who can use this feature?

system admin

This article will show you how to manage users in the original RequestTracker.

Important Note

You have to be a Citizen RequestTracker (CRT) user and have permission to the module in order to view the content. If a user receives a prompt that says they do not have access to the module but see it in their dropdown, they are not a CRT user and will need to be activated on the module page.
If no one on your team has access to Request Tracker, have the Primary Contact for your account reach out to Support.
All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view the information for the new CRT package.

Instructions

Create the user, if needed
Navigate to Modules > Content > RequestTracker
Select the category that the user you are managing should have access to
Click Actions
Select Properties
Scroll down to Permissions; assign permissions for the desired user group
Scroll to the top and select Save
Select the Users tab
Select the Users you want to make either active or inactive
- Note: To select all Active and/or Inactive Users, select the box next to the category name.
Select Bulk Actions
Select Make Active or Make Inactive

Note: The number of users you have is per contract. The default is five. You can add more at any time, but you will need to contact your Client Success Manager for options.