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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Original Request Tracker Overview

  • Updated:

The Citizen Request Tracker™ (CRT™) is used as a reporting and tracking tool to report problems in a community. Once a problem is submitted it gets routed and emailed to the correct department or person (this is set up when the category/form is set up).   

 

The department or person can reply to the resident about the problem they submitted through the CRT™. The CRT™ will keep a date and time history of the communication.

 

The CRT™ can also keep stats on departments, problems (Examples: street light out, stray animal), and individuals to see how many problems were submitted, how many problems are still open, how many are closed, and the average time it takes to close or fix a problem.  

 

Important Note

 

Functions 

  • Organize requests by category
  • Create specific form names for specific request needs
  • Provide follow-up communication to the resident who placed the request
  • Assign requests to specific users 
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