Who can use this feature?
This article will show you how to add a category to RequestTracker.
By default, this function is turned off. To have this function turned on, please contact your Client Success Manager or Support
- Go to Modules > Content > RequestTracker
- Select Add Category on the right-hand side
- Fill out the form
- Category Title: Title of the request
- Sender Name: Add senders name
- Reply to Address: Add a reply-to address
- Permissions: Assign appropriate permissions (if applicable)
- View: Users can only view content
- Read-Only: Users can only read content
- Author: Can create modify items and submit them for review, can modify unpublished items
- Publisher: Modify, delete, create, or publish items
- Owner: Full rights to the module
- Scroll to the top and click Save or Save and Publish