Overview

This article will show you how to add a category to RequestTracker.   

Important Note

By default, this function is turned off. To have this function turned on, please contact your Client Success Manager or Support

Instructions

1. Go to Modules > Content > RequestTracker
   
   
2. Select Add Category on the right-hand side
   
   
3. Fill out the form
   
   
   • Category Title: Title of the request
   • Sender Name: Add senders name
   • Reply to Address: Add a reply-to address
   • Permissions: Assign appropriate permissions (if applicable)
     • View: Users can only view content
     • Read-Only: Users can only read content
     • Author: Can create modify items and submit them for review, can modify unpublished items
     • Publisher: Modify, delete, create, or publish items
     • Owner: Full rights to the module
4. Scroll to the top and click Save or Save and Publish