Who can use this feature?
This article will show you how to add a category to RequestTracker.
- By default, this function is turned off. To have this function turned on, please contact your Client Success Manager or Support
- All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view the information for the new CRT package.
- Go to Modules > Content > RequestTracker
- Select Add Category on the right-hand side
- Fill out the form
- Category Title: Title of the request
- Sender Name: Add sender's name
- Reply to Address: Add a reply-to address
- Permissions: Assign appropriate permissions (if applicable)
- View: Users can only view content
- Read-Only: Users can only read content
- Author: Can create modify items and submit them for review, can modify unpublished items
- Publisher: Modify, delete, create, or publish items
- Owner: Full rights to the module
- Scroll to the top and click Save or Save and Publish