Who can use this feature?
Overview
This article will show you how to activate a user or make a user inactive.
Important Note
- Users must be a member of a Group with Request Tracker permissions enabled. These are managed via the Group Administration module or the Permissions tab in the Request Tracker module.
- Users must also belong to the Active Users list in the Users Tab in the Request Tracker module.
- Users that do not meet both criteria will get a message stating "You do not have user rights to this module." This includes System Admins. If a System Admin moves himself to the Inactive Users list, they will lose access to the Request Tracker module.
- If no one on your team has access to Request Tracker, have the Primary Contact for your account reach out to Support.
- All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view information for the new CRT package.
Instructions
- Navigate to Modules > Content > RequestTracker
- Navigate to the Users tab
- Select Make Inactive or Make Active
- Note: View our article Bulk Activate or Deactivate Request Tracker Users to make mass changes.
Comments
Let us know what was helpful or not helpful about the article.2 comments
How do I add users?
Also, I need to move Animal Control subcategories out from under Police Department, and make it it's category?
Hi Lisa,
To add a user, follow the instructions on the article at this link: https://www.civicengage.civicplus.help/hc/en-us/articles/115004782553-Add-a-User. Be sure to give them the appropriate permissions (i.e., public works publisher) or they will not show up in your user list on CRT.
It appears you cannot move a subcategory. You can create a new category by following the instructions on the article at this link: https://www.civicengage.civicplus.help/hc/en-us/articles/115004788194-Add-a-Request-Tracker-Category.
Thank you,
Your Help Center Team
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