This article will show you how to make users active or inactive.
Important Notes
- Users must be a member of a Group with RequestTracker permissions enabled. These are managed in the Group Administration module or the Permissions tab in the RequestTracker module.
- Users must also belong to the Active Users list in the Users tab in the RequestTracker module.
- Users who do not meet both criteria will get a message stating "You do not have user rights to this module." This includes System Admins. If a System Admin moves himself to the Inactive Users list, they will lose access to the RequestTracker module.
- If no one on your team has access to RequestTracker, have the Primary Contact for your account reach out to Support.
- All sales before July 1, 2020 will have this version of Citizen Request Tracker™ (CRT™). If your contract started after this date, please view the information for the new CRT package.
Instructions
- Sign in to your site
- Navigate to Modules and on the Content tab, select RequestTracker
- Navigate to the Users tab
- Select Make Inactive or Make Active
Note: View our article Bulk Activate or Deactivate Request Tracker Users to make mass changes.
Feedback About the Article
Let us know what was helpful or not helpful about the article below.2 comments
This link is out of date and broken. How do we add a user to Request Tracker?
Hi Shannon, you will first need to create a user in the User Administration module and then add the user to a group that has permissions enabled for the RequestTracker module. Let us know if you have any other questions!
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