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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Activate or Deactivate Request Tracker Users

  • Updated:

This article will show you how to make users active or inactive.

 

Important Notes

  • Users must be a member of a Group with RequestTracker permissions enabled. These are managed in the Group Administration module or the Permissions tab in the RequestTracker module.
  • Users must also belong to the Active Users list in the Users tab in the RequestTracker module.
    RequestTracker Active Users.
  • Users who do not meet both criteria will get a message stating "You do not have user rights to this module." This includes System Admins. If a System Admin moves himself to the Inactive Users list, they will lose access to the RequestTracker module.
  • If no one on your team has access to RequestTracker, have the Primary Contact for your account reach out to Support.
  • All sales before July 1, 2020 will have this version of Citizen Request Tracker™ (CRT™). If your contract started after this date, please view the information for the new CRT package.

 

Who can use this feature?
System Administrator

 

 

Instructions

  1. Sign in to your site
  2. Navigate to Modules and on the Content tab, select RequestTracker
    Navigate to RequestTracker from the Modules menu.
  3. Navigate to the Users tab
    RequestTracker users tab.
  4. Select Make Inactive or Make Active
    Users tab, make inactive or make active buttons.
    Note: View our article Bulk Activate or Deactivate Request Tracker Users to make mass changes.

 

Resources

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