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Modify Email Confirmation Details

  • Updated:

Who can use this feature?

System Admin Slash Owner

 

 

Overview

This article will show you how to modify email details in Request Tracker if you need to update or change information.

  

Important Note

  • All sales before July 1, 2020 will have this version of Citizen Request Tracker (CRT™). If your contract started after this date, please view the information for the new CRT package.

 

Instructions

  1. Navigate to Modules > Content > Request Tracker
    navigate to RequestTracker
  2. Open the category that contains your form
    select a category
  3. Click Actions
    RequestTracker, category actions button
  4. Select Properties
    actions menu properties
  5. Select the Email Details tab
    email details tab
  6. Modify email details
    email details tab, information fields
    • Subject: Subject of the request; default is Request Confirmation
    • Header: Edit email header
    • Footer: Edit email footer
    • Closed Request: Message that sends when a request closes
    • Reopened Request: Message that sends when a request re-opens
  7. Scroll to the top and select Save
    save button

Note: The body of the message will always be a copy of what the user submitted.

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