Support tickets can be submitted by contacting Support. Please provide the following information (as applicable) in order to expedite your requests or questions.
- Which site are you working on? Where on the site are you working? Please provide the appropriate page or module URLs.
- Examples: https://www.cp-example.civicplus.com/100/Page-Title, https://www.cp-example.civicplus.com/admin/AgendaCenter
- With what device and browser are you accessing the site?
- Examples: Desktop using Internet Explorer in Windows 7, CivicPlus Mobile App on iPhone
- Resource: What is My Browser?
- What steps consistently reproduce the issue? Thorough details allow us to more quickly diagnose issues.
- What users are experiencing the issue?
- Example: All users, front-end users who aren't signed in, just yourself
- Note: Depending on the issue, we may be able to contact the users who are experiencing the issue. Please include the email addresses of the user(s) that are experiencing the issue, as relevant.
- Please attach any screenshots, videos, or other related information to your ticket.
How to Take Screenshots
- Press the Start button
- Type Snipping Tool into the search bar and select Snipping Tool app
- Click Mode and select Window Snip
Note: Screen will adjust to being slightly darker, this is normal behavior. - Click on the screen with the issue you're looking at (if using multiple monitors)
- A preview box will pop up with the screenshot you took
- Click the Save icon on the snipping tool
- Upload the file to the chat with the Agent.
- Press and hold the Shift, Command, and 3 keys together.
- If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.
Note: By default, screenshots save to your desktop with the name ”Screen Shot [date] at [time].png.” - Upload the file to the chat with the Agent.
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