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4 comments

  • Caryn Jackson

    I deleted a document from the doc center; how long before it stops showing in the search results?

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  • Jackson Wright

    Hi Caryn,

    I apologize for the delayed response!

    A deleted document will stop showing in the search results around 24 hours after deletion. If it has not yet disappeared, then you should submit a Support ticket so they can help you re-crawl your site.

    Thank you!
    Your Help Center team

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  • Caryn Jackson

    Thanks Jackson! How about MP3's? They don't seem to be showing up in our search

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  • Jackson Wright

    Hi Caryn,

    According to our article Update Results on Site Search:

    "Every 24 hours, our CMS runs a Crawler Services that re-crawls and re-indexes new information on the site. If you Publish, Modify, or Remove an item on the site, it will still appear on the Site Search until this service runs again." All items, regardless of type, should be indexed within that 24 hours. If your MP3 isn't showing up within a day or two within initial upload, please contact Support so that they can help you more thoroughly.

    Thank you!
    Your Help Center Team

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