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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Configure a Mail Service to Customize Sender Address

  • Updated:

All emails sent through Notify Me or CivicSend must come from listserv@civicplus.com unless your organization would like to use a sending service of your choice that supports SMTP (Simple Mail Transfer Protocol) relay.

 

Important Notes

If your organization plans on using your own mail service to send communications from your website, there are a few things to be mindful of.

  • It’s important to make sure that the sending service you have selected for sending meets the criteria for those sending “bulk communications”. This includes setting up SPF (protection against domain spoofing), DKIM (digital signature to prevent sender impersonation), and DMARC (protection against forged email messages) authentication among other things.
  • Please note that if you use your own email-sending service, email bounces will no longer be tracked by CivicPlus, which means that you will need to manually remove them from your subscription lists.

 

Enable SMTP Properties

If you would like to proceed with this setup, please contact our Technical Support team to enable the SMTP configuration properties you will need to configure your setup.

 

Once enabled, System Administrators will then see the SMTP options within your Site Properties and be able to proceed with setup.

 

Setup Instructions

  1. Sign in to your site
  2. Navigate to Modules, select Site Tools, and select Site Properties
    Site Tools tab with Site Properties selected.
  3. Scroll down to the SMTP fields and configure the information:
    SMTP Fields.
    • SMTP Network Client Domain: Use the IP (Internet Protocol) Address in the initial SMTP protocol to request to connect to the SMTP mail server
    • SMTP Network Enable SSL: Specifies whether to use SSL (Secure Sockets Layer) to access an SMTP mail server
    • SMTP Network Host: Specifies the hostname of the SMTP mail server to use for SMTP transactions

    • SMTP Network Port: Specifies the port number to use to connect to the SMTP mail server

    • SMTP Network User Password: Enter the password to use for authentication to the SMTP mail server
      Note: This field will appear blank for privacy reasons after you save your changes.
    • Confirm SMTP Network User Password: Confirm the SMTP Network User Password
      Note: This field will appear blank for privacy reasons after you save your changes. This field must exactly match the SMTP Network User Password above.

    • SMTP Network Username: Enter the username to use for authentication to the SMTP mail server

  4. Scroll to the top and click Save Changes
    Save Changes button.
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