This article will teach you more about the Failed Packet Generation Error and how to troubleshoot the error.

When you publish an agenda in the Agenda Center module and receive an error that the system could not generate the packet, the error message should indicate which file is causing the error.

This can occur due to a corrupted file but generally happens because there is a special character in the file name of the named document. The PDF and HTML versions of your agenda will be available, but the packet fails to create and will not publish until all documents are recognized and working.

To fix this error, you will need to remove the document with special characters, rename it, and attach it back to the agenda. 

Best Practice

We recommend that all filenames throughout the site (including folders, documents, and images) contain no spaces and use only the dash - character. Any other special characters may create a conflict. 

Instructions

1. Attempt to Create an Agenda
2. Select a Save option 
   
   • Save: Saves changes
   • Save and Publish: Saves changes and publishes the agenda
   • Publish and Add to Calendar: Saves changes, publishes the agenda, adds the agenda to your calendar
3. Failed error pop-up will display; click OK
   
   
   • Note: Make sure to take note of the document listed in the error message.
     
4. Scroll down and click Choose File
   
   
5. Select the desired document again, right-click and select Rename
   
   
6. Rename the document without any special characters and click Open
   
   
7. Scroll up and choose your desired Save option again