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Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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Blank Fields on the PDF Download

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There are a few software conflicts that can exist with PDF software. The PDFs are not populated by default because Adobe implemented a new security feature to prevent certain PDF properties from displaying, as they could contain malicious content.

 

Adobe

Users will need to select the Add host to Privileged Locations from the Options button on the security alert that is shown at the top of the PDF. This should prevent the issue from happening again in the current domain. Since Internet Explorer (IE) uses Adobe Reader as its default PDF viewer, this should be all that needs to be done.

 

Firefox

The new version of Firefox uses its built-in PDF viewer by default. Because it cannot view auto-filled forms, Firefox users will need to set Adobe Reader as their default PDF viewer. See Firefox Support's "View PDF files in Firefox or choose another viewer" article for more information.

 

Chrome

View our Change the Default PDF Viewer in Chrome article for information on how to change the default PDF Viewer for the Google Chrome browser.

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