Network Testing

This article will outline steps that you can take to help our Support team determine the source of network-related site speed issues.

Important Note

The steps in this article require advanced technical experience. You may want to contact local IT staff for access or assistance.

Tasks

• Determine Your Site’s Production Domain
• Gather Relative Network Speed Information
• Create a .HAR File
• Use the Performance Test File to Gather Information (for Windows computers only)
• Use Traceroute or pingpath on the Site’s Production URL and/or IP address
  • Use Traceroute on Windows or Mac
    
    • Traceroute is a software tool used to display the path and some basic information about the network path between two addresses. In order to run this software, you will need access to a Terminal Window or Command Prompt.
    • Availability will depend on your operating system.
    • Windows users will use the "tracert" command, while MacOS or Linux system users will use the "traceroute" command.
  • Use Pingpath on Windows
    • Pingpath can be used to display and learn information about the network path between two addresses.
    • Availability will depend on your operating system.

Article Glossary

The abbreviations, acronyms, and terms in this section are presented in alphabetical order.

• .HAR: Hypertext Transfer Protocol Archive format
• IP: Internet Protocol
• OS: Operating System
• URL: Uniform Resource Locator