If the issue is network-related, the following steps can help us determine potential issues. The following steps require the additional technical experience. You may want to contact local IT staff for access or assistance. 

Tasks 

• Determine Your Site’s Production Domain
• Gather Relative Network Speed Information
• Create a .HAR File
• Use the Performance Test File to Gather Information (Windows Only)
• Use traceroute or pingpath on the Site’s Production URL and/or IP address
  • Traceroute Windows
    • Notes
      • Traceroute is a software tool used to display the path and some basic information about the network path between two addresses. In order to run this software, you will need access to a Terminal Window or Command Prompt.
        • Note: Availability will depend on your Operating System.
      • Windows users will use the command “tracert”.
  • Traceroute Mac
    • MacOS or Linus systems will use the “traceroute” command.
  • Pingpath Windows
    • You can also use the pingpath command, if available.