If the issue is network-related, the following steps can help us determine potential issues. The following steps require the additional technical experience. You may want to contact local IT staff for access or assistance.
Tasks
- Determine Your Site’s Production Domain
- Gather Relative Network Speed Information
- Create a .HAR File
- Use the Performance Test File to Gather Information (Windows Only)
- Use traceroute or pingpath on the Site’s Production URL and/or IP address
- Traceroute Windows
- Notes
- Traceroute is a software tool used to display the path and some basic information about the network path between two addresses. In order to run this software, you will need access to a Terminal Window or Command Prompt.
- Note: Availability will depend on your Operating System.
- Windows users will use the command “tracert”.
- Traceroute is a software tool used to display the path and some basic information about the network path between two addresses. In order to run this software, you will need access to a Terminal Window or Command Prompt.
- Notes
- Traceroute Mac
- MacOS or Linus systems will use the “traceroute” command.
- Pingpath Windows
- You can also use the pingpath command, if available.
- Traceroute Windows
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