We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.
New User Account Validation
Updated:
If you Create a New User when you submit a request on behalf of a user, an email will be sent to that user requiring them to validate their account.
If the account is not validated within 24 hours, the user must enter their email into the login page and use the Forgot Passwordfeature. This will send the new user a new email with instructions to reset their password.
Feedback About the Article
Let us know what was helpful or not helpful about the article below.
Was asked by a user today what the password requirements are (length, complexity, re-use, etc.) I realized I have never looked it up for CivicPlus accounts, and I am not having any luck finding that info now. Is there a help page that outlines password requirements?
Also, your Forgot Password link in the article above is going to an error page.
Feedback About the Article
Let us know what was helpful or not helpful about the article below.1 comment
Was asked by a user today what the password requirements are (length, complexity, re-use, etc.) I realized I have never looked it up for CivicPlus accounts, and I am not having any luck finding that info now. Is there a help page that outlines password requirements?
Also, your Forgot Password link in the article above is going to an error page.
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