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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Existing Account Login Troubleshooting

Updated: October 31, 2023 16:12

This article walks through how to troubleshoot account log-in errors for Identity Server 3 (IDS3) customers.

Important Notes

These steps are only applicable if you are not currently using CivicPlus Single Sign-On (SSO) or one of the supported Custom Identity Provider integrations to sign in to your website.

Troubleshooting Steps

The Existing Account button on the Sign In page takes you to a version of the /admin page.
After logging in, the site will try to return the user to whichever page they were on when they clicked the Sign In button.
If you are unable to log in with the Existing Account button, navigate to your Admin page to log in: https://[yourdomain].com/admin

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