Learn how to troubleshoot account log-in errors for Identity Server 3 (IDS3) customers.

Important Note

• These steps are only available for customers not currently using CivicPlus Single Sign-On (SSO). 

Troubleshooting Steps

The Existing Account button on the Sign In page takes you to a version of the /admin page.

After logging in, the site will try to return the user to whichever page they were on when they clicked the Sign In button.

If you cannot log in with the Existing Account button, navigate to your Admin page to log in: https://[yourdomain].com/admin