Existing Account Login Troubleshooting

This article walks through how to troubleshoot account log-in errors for Identity Server 3 (IDS3) customers.

Important Notes

• These steps are only applicable if you are not currently using CivicPlus Single Sign-On (SSO) or one of the supported Custom Identity Provider integrations to sign in to your website.

Troubleshooting Steps

1. The Existing Account button on the Sign In page takes you to a version of the /admin page.
   
2. After logging in, the site will try to return the user to whichever page they were on when they clicked the Sign In button.
   
3. If you are unable to log in with the Existing Account button, navigate to your Admin page to log in: https://[yourdomain].com/admin