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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Use TikiLive to Update a Video's Thumbnail

Updated: September 10, 2022 20:01

This article will show you how to use TikiLive to update the thumbnail of one of your existing CivicMedia videos.

Who can use this feature?

System Admin icon with an orange lock. Slash. The Owner icon with a green person. Slash. The Publisher icon has a yellow plus.

Instructions

Navigate to TikiLive
Click Log In
Enter your Username and Password then click Login
- To find your TikiLive login information, navigate to Broadcast a Live Video in your CivicMedia module and view the Sign-In Credentials.
Navigate to My Profile > Account Dashboard
Select the Published Videos tab, click Edit next to the video you want to change the thumbnail on
Scroll down to Video Thumbnail and select Browse or Grab Screen
- Browse: Upload a new photo from your computer
- Grab Screen: Select a frame from the video
Choose to Crop Video Thumbnail
Select Update Details
- Note: The new thumbnail may take up to 24 hours to update on the site.

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