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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Chrome Will Not Update Favicon

  • Updated:

This article will help you understand why your Favicon will not update. It will also show you the steps you can take to troubleshoot a Favicon that will not update in the Google Chrome browser.

 

Who can use this feature?
System Administrator | Owner | Publisher

 

Favicon Update Issue

Sometimes, your favicon will not update in Google Chrome. That is because Chrome is looking at https://<SiteDomain>/favicon.ico instead of https://<SiteDomain>/images/favicon.ico, even though that is what all the other browsers are looking at.

 

To fix this, you must create a redirect and clear your site cache. After this, the Chrome browser should update appropriately on your next visit to the page(s).

 

During the redirect creation process, you will need to apply the redirect to All Sites.

 

When prompted, use the following information for the redirect links:
The Link From and Link To text boxes on the Add Redirect screen with relative URLs for the favicon.

  • Link From: /favicon.ico
  • Link To: /images/favicon.ico

 

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