Staff Directory Best Practices

The Staff Directory houses departments, divisions, employees, and facilities. These are only directly related to the municipality (not third-party, not other companies that should live in Info Advanced.)

Do not include boards and commissions (except the main governing body).

Departments, divisions, and employees should be listed alphabetically (last name for employees). 

Formatting

Address

• Abbreviate all compass points without periods (N, S, NE, NW)
• Spell out all street modifiers (Road, Drive, Street, Avenue) for greater usability

Phone

• Should consist of the area code then the phone number, and no parenthesis
  • Example: 785-867-5309
• XXX for three-digit numbers (no dashes)
  • Example: 911, 311

Fax

• Should consist of the area code then the fax number, and no parenthesis
  • Example: 785-123-4567

Email

• Email hyperlinks must be masked for Web Content Accessibility Guidelines (WCAG) compliance
• Write “Email Jane Doe” as the text in the “Show Email As” field for individual employees and write “Email the Government Department” for departments or offices

Hours

• Place in the “Brief Description” box
• Spell out all dashes in the day and time spans per WCAG compliance.
  • Dashes are not recognized by screen readers
  • To, through, and thru are acceptable
• Times should use periods in a.m. and p.m
  • Use noon and midnight in place of 12 a.m. and 12 p.m.
• The word “Hours” should be in Subhead 2

Default Information

• Remove any default information in the module if you are not completing all the fields for that section.
• For example, remove the city, state, and zip code information for the Mailing Address section if you have no street or P.O. Box information to fill in.

Examples

Department

Employee