Overview

In the original RequestTracker, you can view a Map of all Requests. This allows you to view where Requests are coming from.  

Important Note

• All sales before July 1, 2020 will have this version of the Citizen RequestTracker (CRT™). If your contract started after this date, please view the information for the new CRT package. 

Instructions

1. Navigate to Modules > Content > RequestTracker
   
   
2. Click Map Requests at the top of the page
   
3. Apply Filters, if needed
   
   
   • Starting/Ending: Create a date range
   • Search: Enter keywords to find specific requests
   • Show:
     • Open: View open requests
     • Closed: View closed requests
     • Assigned: View assigned requests
     • Unassigned: View unassigned requests
     • Assignees: View requests assigned to specific people
   • Request Types: Only view Requests from specific categories or Request items
4. Click Apply
   
   
5. View map
   
   
   • Map/Satellite: Choose map view to view the normal grid map, choose Satellite to view the terrain