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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

View a Map of All Requests

  • Updated:

Who can use this feature?

System Admin Slash Owner Slash Publisher Slash Author

 

 

Overview

In the original RequestTracker, you can view a Map of all Requests. This allows you to view where Requests are coming from.  

 

Important Note

  • All sales before July 1, 2020 will have this version of the Citizen RequestTracker (CRT™). If your contract started after this date, please view the information for the new CRT package. 

 

Instructions

  1. Navigate to Modules > Content > RequestTracker
    naviagte to the RequestTracker module
  2. Click Map Requests at the top of the page
    map requests
  3. Apply Filters, if needed
    filters
    • Starting/Ending: Create a date range
    • Search: Enter keywords to find specific requests
    • Show:
      • Open: View open requests
      • Closed: View closed requests
      • Assigned: View assigned requests
      • Unassigned: View unassigned requests
      • Assignees: View requests assigned to specific people
    • Request Types: Only view Requests from specific categories or Request items
  4. Click Apply
    apply
  5. View map
    map with filters applied
    • Map/Satellite: Choose map view to view the normal grid map, choose Satellite to view the terrain
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