Overview
This article will show you how to use the Live Chat feature in CivicEngage. Our Support staff is ready to answer your questions and help you successfully use your site. You can also fill out a form to Contact Support.
Instructions
- Select the Help bubble
- Note: If you don't see the Help bubble, it may have been closed during a previous site session. Please see our article on Managing Live Chat for more information about how to reopen it.
- Type in your Question
- Select the most applicable Help Center article
- Click Get in Touch if you need further assistance
- Select Live Chat or Leave a Message
- Complete the Live Chat fields
- Click Start Chat
- Complete the Leave a Message fields
- Your Name: Your name
- Email Address: Your email address
- Subject: The topic or module you are seeking help with
- CivicPlus Product: Select CivicEngage > Central
- Description: Provide a detailed description of what you are seeking help with
- Attachments: Attach any screenshots to assist in your description
- Note: Maximum file size is 20MBe
- Click Send
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