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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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Use Live Chat

  • Updated:

This article will show you how to use the Live Chat feature in Web Central. Our Support staff is ready to answer your questions and help you successfully use your site. You can also fill out a form to Contact Support. 

 

 

Instructions

  1. Sign in to your site
  2. Select the chat bubble in the bottom corner
    The support help bubble.
  3. Select the option for what type of help you're looking for
    Chat options.
    • How To / Tutorial: Select to find a Help Center article for a topic
    • Issue / Not Working: Select if you need to report a bug or issue on your site
    • Feature Request: Select to submit an idea for an enhancement to the system
  4. If you selected How To / Tutorial: 
    1. Type in your Message
      Question text box.
    2. Select the most applicable Help Center article
      Chat articles.
  5. If you selected Issue / Not Working:
    1. Fill out the information to create a ticket
      Ticket information.
    2. Click Send
      Send button.
  6.  At any time you can type "Start over" to restart the conversation

 

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