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Use Live Chat

Jackson Wright
  • Updated

 

Overview 

This article will show you how to use the Live Chat feature in CivicEngage. Our Support staff is ready to answer your questions and help you successfully use your site. You can also fill out a form to Contact Support. 

 

Instructions

  1. Select the Help bubble
    help.png
    • Note: If you don't see the Help bubble, it may have been closed during a previous site session. Please see our article on Managing Live Chat for more information about how to reopen it.
  2. Type in your Question
    Type_your_question.png
  3. Select the most applicable Help Center article
    Select_appropriate_article.png
  4. Click Get in Touch if you need further assistance
    Click_Get_in_Touch.png
  5. Select Live Chat or Leave a Message
    Select_Live_Chat_or_Leave_a_message.png

Live Chat

  1. Complete the Live Chat fields
    Complete_the_Live_Chat_fields.png
  2. Click Start Chat
    Click_Start_Chat.png

Leave a Message

  1. Complete the Leave a Message fields
    Complete_Leave_a_Message_Fields.png
    • Your Name: Your name
    • Email Address: Your email address
    • Subject: The topic or module you are seeking help with
    • CivicPlus Product: Select CivicEngage > Central
    • Description: Provide a detailed description of what you are seeking help with
    • Attachments: Attach any screenshots to assist in your description
      • Note: Maximum file size is 20MBe
  2. Click Send
    Click_Send.png

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