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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Use Live Chat

Updated: July 17, 2024 14:24

This article will show you how to use the Live Chat feature in Web Central. Our Support staff is ready to answer your questions and help you successfully use your site. You can also fill out a form to Contact Support.

Instructions

Sign in to your site
Select the chat bubble in the bottom corner
Select the option for what type of help you're looking for
- How To / Tutorial: Select to find a Help Center article for a topic
- Issue / Not Working: Select if you need to report a bug or issue on your site
- Feature Request: Select to submit an idea for an enhancement to the system
If you selected How To / Tutorial:
1. Type in your Message
2. Select the most applicable Help Center article
If you selected Issue / Not Working:
1. Fill out the information to create a ticket
2. Click Send
At any time you can type "Start over" to restart the conversation

Resources

Contact Support using the Web Form

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