Who can use this feature?
Overview
This article will show you how to use Piwik to find analytics for documents.
Important Note
- If you need help understanding how Piwik uses analytics or are having trouble finding the analytics for a document, please contact Support.
- Includes any downloads from the Document Center and Agenda Center.
Instructions
- Navigate to Modules > Site Tools >Piwik
- Log in to Piwik
- Note: The login for Piwik is unique to your organization, but is not the same login you use to get access to your site. If you do not know your login, please contact Support.
- Navigate to Actions > Downloads
- Use the filters to refine your search
- View the documents by clicking the little plus sign (+) next to the URL
- Download URL: Displays the URL where the download is; allows you to click to view the download
- Unique Downloads: The number of visits that involved a click on this link; hover to show percentages
- Downloads: The number of times the link was clicked; hover to show percentages
- Hover over the URL line to show more options
- Open Segmented Visitor Log: Shows Visitor Log segmented by this Download URL
- Open Row Evolution: Shows metrics for this Download URL
- Note: The graph shows the downloads for the document during the selected time period
- Metrics for Download URL: Allows you to change the graph display between unique downloads and downloads
- Compare Records: Allows you to pick other URLs to compare the metrics for
- Open Segmented Visitor Log: Shows Visitor Log segmented by this Download URL
Comments
Let us know what was helpful or not helpful about the article.7 comments
It would be GREAT if this is how it actually worked for us, but for some reason, our "Downloads" report shows a couple of random form and image files; absolutely nothing from the Document Center. To this day, we have not been able to find a way to get an analytics report regarding documents in our Document Center. If someone else has a suggestion, I would appreciate it!
Hi Caryn,
Please contact our Support team by chat or email. They will be happy to help you find a resolution to that problem!
Thank you,
Your Help Center Team
Thanks Becca! I have, and he suggested I create a segmented report, which I have done, but it still will not give me the amount of detail this page describes (downloads and unique downloads). My question is why doesn't our site work the way your support page suggests?
Hi Caryn,
I took the liberty to pull up your site on Piwik, set the filter to this year, and clicked the little plus sign next to www.prcity.com and I see documentcenter items. Can you see this as well? If you don't, then we need to reach out to support again because there is an issue.
I also clarified in the article so others don't experience this same issue, and I will continue to update it as we investigate the root cause.
Thank you,
Your Help Center Team
Thanks Becca! I have spoken to our account manager because apparently ours is having problems. I don't get any results month by month (choose August or September 2019). At some point, the analytics stopped working, and we are thinking it was around March. The results you are seeing are for February only.
Caryn,
Thank you for letting me know! I hope everything gets resolved quickly!
Your Help Center Team
I have been using PiWik for my monthly traffic report on my website for about 4 years. This week I went in to put my Feb numbers and have NO data now for any month or year. Can you help me find out what has happened to my data?
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