Overview
You can modify an existing CivicSend Message as long as it is not Sent yet. That means it can be a Draft or Scheduled message, but cannot be a Sent message.
Instructions
- Navigate to Modules > Content > CivicSend
- Select the Messages tab
- Click on the Actions gear next to the message you want to modify
- Select Modify
- Modify Step 1 fields
- Subject: Modify the brief, descriptive subject
- Channels: Select channel options
- Email: Message will send via email
- SMS/Text: Message will send via text/SMS
- Facebook: Message will post to your Facebook page
- Note: A pop-up window will appear and prompt you to sign in. You will not select your specific Facebook page information until later.
- Twitter: Message will post to your Twitter feed
- Note: A pop-up window will appear and prompt you to sign in. You will not select your specific Twitter account information until later.
- Message Type: Select Template or Quick Message
- Template: Allows you to add photos, text, columns, and customized layout
- Note: This is primarily for Newsletters, Press Releases, etc.
- Quick Message: Allows you to send a text-only message to your subscribers
- Note: This is primarily for quick updates on closures, openings, and other messages that do not require photos or additional content.
- Template: Allows you to add photos, text, columns, and customized layout
- Subscriber List: Select lists
- Sender Name: Select the sender name that the message will be sent from
- Note: Site Admins can create customized sender names.
- Click Continue
- Create your message based on message type (Template or Quick Message)
- Select Save & Continue
- Select a Sending option
- Send Test: Sends a test message to preview your content; a prompt window will appear to enter an email address for the test message
- Print: This allows you to print the message
- Schedule Your Message to be Sent Later: This allows you to schedule the message to send out at a future date and time
- Note: Whenever a CivicEngage Send (CivicSend) message is scheduled, this schedule applies to all social media posts too.
- Want your Message to have a Public Expiration Date?: Allows you to set a future expiration date
- Send Now: Sends the message now
- Note: Remember to review your subscriber list before the message sends.
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