Overview 

You can modify an existing CivicSend Message as long as it is not Sent yet. That means it can be a Draft or Scheduled message, but cannot be a Sent message. 

Instructions

1. Navigate to Modules > Content > CivicSend
   
   
2. Select the Messages tab
   
3. Click on the Actions gear next to the message you want to modify
   
4. Select Modify
   
   
5. Modify Step 1 fields
   
   
   
   • Subject: Modify the brief, descriptive subject
   • Channels: Select channel options
     • Email: Message will send via email
     • SMS/Text: Message will send via text/SMS
     • Facebook: Message will post to your Facebook page
       • Note: A pop-up window will appear and prompt you to sign in. You will not select your specific Facebook page information until later.
     • Twitter: Message will post to your Twitter feed
       
       • Note: A pop-up window will appear and prompt you to sign in. You will not select your specific Twitter account information until later.
   • Message Type: Select Template or Quick Message
     • Template: Allows you to add photos, text, columns, and customized layout
       • Note: This is primarily for Newsletters, Press Releases, etc.
     • Quick Message: Allows you to send a text-only message to your subscribers
       • Note: This is primarily for quick updates on closures, openings, and other messages that do not require photos or additional content.
   • Subscriber List: Select lists
   • Sender Name: Select the sender name that the message will be sent from
     • Note: Site Admins can create customized sender names.
6. Click Continue
   
   
7. Create your message based on message type (Template or Quick Message)
8. Select Save & Continue
   
   
9. Select a Sending option
   
   
   • Send Test: Sends a test message to preview your content; a prompt window will appear to enter an email address for the test message
   • Print: This allows you to print the message
   • Schedule Your Message to be Sent Later: This allows you to schedule the message to send out at a future date and time
     • Note: Whenever a CivicEngage Send (CivicSend) message is scheduled, this schedule applies to all social media posts too.
   • Want your Message to have a Public Expiration Date?: Allows you to set a future expiration date
   • Send Now: Sends the message now
     • Note: Remember to review your subscriber list before the message sends.