This article will provide answers to some of the frequently asked questions (FAQs) about Recommended Navigation.
Article Navigation
- What is Recommended Navigation?
- What is the global structure?
- How is the Recommended Navigation created?
- When does the Content team provide this recommendation?
- Who implements the new global structure?
- Can I submit my chosen globals?
- Do I get to choose where my pages live beneath the globals or can I submit my own site structure?
- What happens if I don't like the navigation set up by the Content team?
What is Recommended Navigation?
A Recommended Navigation is when the CivicPlus team reviews the existing customer website and provides a recommendation for a new global structure. Once the global structure is approved, the Content team will use their expertise to reorder pages within that new global structure.
- With Consulting: Your Consultant will provide the recommendation during the Consulting Engagement.
- Without Consulting: Your Content Specialist will provide the recommendation to you through your Project Manager.
What is the global structure?
A global structure or "globals" are the navigational anchors across the top of the homepage.
How is the Recommended Navigation created?
When the Content Specialist builds out a Recommended Navigation, they analyze the existing site and, if available, your site analytics for the last 12 months looking for high-hit areas and trends. The Specialist also uses historical knowledge of navigational best practices and current trends to provide these recommendations.
The Specialist will recommend the new global structure as well as graphic buttons. Globals are generally items that are considered to be good overarching “categories” while the recommended buttons are generally generated based on the results of items searched by your residents as well as frequently visited pages.
If you have specific things you’d like to see in either your global navigation or your graphic buttons, we are definitely open to working with you on whatever you have in mind. Be sure to relay this information to your Project Manager.
When does the Content team provide this recommendation?
Your Project Manager will notify you when the recommendation is ready for your review. Once you have had a chance to review it, your Project Manager will notify you when your final approval is due.
Who implements the new global structure?
The Content team will implement the new global structure and site navigation for you before the website is presented to your team.
Can I submit my chosen globals?
Yes. If you have global items you have already selected, you can submit these to your Project Manager and this information will be relayed to your Content team for implementation.
Do I get to choose where my pages live beneath the globals or can I submit my own site structure?
No. The Content team will utilize best practices and analytics to lay out your site navigational structure beneath the chosen globals. If you wish to choose where pages live, then your team would be wholly responsible for rearranging the pages on the site. The Content team would then not reorganize the site for you. To learn how to move pages on your site, view our Move a Page with Site Map article.
What happens if I don't like the navigation set up by the Content team?
You have the freedom to rearrange all of the pages on your site. To learn how to move pages on your site, view our Move a Page with Site Map article.
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