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Change a Request Category

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2 comments

  • Susan Alexander

    If the cc mail gets assigned when the resident selects a category, how does one change the cc mail after the category has been changed? A resident entered a concern as a code violation when in reality, it is a police matter. The category and request type were changed to the police, they received notification when those changes occurred, but no matter what is tried, can't get the CC Email List to change to the police.

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  • Becca Drake

    Hi Susan,

    Please reach out to our Support team for this particular request by following: https://www.civicengage.civicplus.help/hc/en-us/requests/new. I will update the article to add more information as it becomes available.

    Thank you,
    Your Help Center Team

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