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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Decline a Submitted Reservation

  • Updated:

This article will show you how to decline a Submitted Form for a Reservation request. 

 

 

Instructions

  1. Sign in to your site
  2. Navigate to Modules and on the Content tab, select Facilities
    Modules menu with Facilities selected.
  3. Select the Reservations tab
    Reservations tab.
  4. Click Actions next to your desired reservation
    Actions.
  5. Select Decline
    Decline option in actions menu.
  6. Enter a reason for declining the reservation (If desired)
    Decline reason.
    Note:     If you do not wish to give a reason, leave this field empty.
  7. Select Decline This Item 
    Decline this item button..
  8. The reservation will now appear as Declined 
    Reservation shows as declined.

Feedback About the Article

Let us know what was helpful or not helpful about the article below.

2 comments

Date Votes
  • Michele Beckett

    Is the "Decline Reason" information that is sent out to the resident once their reservation is declined? Or is this an internal note only? Is there a way to leave the reason for the resident blank, but have an internal note for reference? 

    0
  • Adrian Garcia

    Does the payment automatically get refunded when a reservation is declined? 

    0

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