This article will show you how to activate a user or make a user inactive in the new Citizen RequestTracker (CRT).

Important Note    

• Users must be a member of a Group with RequestTracker permissions enabled. These are managed via the Group Administration module or the Permissions tab in the RequestTracker module.
• Users must also belong to the Active Users list in the Users Tab in the RequestTracker module.
• Users that do not meet both criteria will get a message stating "You do not have user rights to this module". This includes System Admins. If a System Admin moves himself to the Inactive Users list, they will lose access to the RequestTracker module.
• If no one on your team has access to RequestTracker, have the Primary Contact for your account reach out to Support.
• All sales after July 1, 2020 will have this new version of CRT™. If your contract started before this date, please view the information for the original CRT package.

Instructions

1. Navigate to Modules > Content > RequestTracker
   
   
2. Navigate to the Users tab
   
3. Select Make Inactive or Make Active
   
   
   • Note: View our article Bulk Activate or Deactivate Request Tracker Users to make mass changes.