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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Associate Related RequestTracker Tickets (New CRT)

Updated: February 08, 2023 20:59

In the RequestTracker module, you are able to associate submitted tickets together that are similar. This allows you to easily monitor all related tickets.

Who can use this feature?

System Admin Slash Owner

Important Note

All sales after July 1, 2020 will have this new version of Citizen RequestTracker (CRT™). If your contract started before this date, please view the information for the original CRT package.

Instructions

Navigate to Modules > Content > RequestTracker
Open your desired Request Type
Find the original ticket and make note of the Ticket Number
On the related ticket, click Actions
Select View Details
Scroll down to below the Map display and in the Associated Requests field, enter the Original Ticket Number
Click Associate
Your screen should refresh, and you will not have to save
- Note: You will see the association on your other ticket as well.

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