Overview

Occasionally it may be necessary to change the Request Type of a request. This is possible to do with published and archived requests.

Important Note

• All sales after July 1, 2020 will have this new version of CRT™. If your contract started before this date, please view information for the original CRT package. 

Instructions

1. Navigate to Modules > Content > Request Tracker
   
   
2. Select the Request Type with the request you want to edit
   
3. Click Actions next to the desired Request
   
4. Click View Details
   
   
5. Select a Request Type from the drop-down
   
6. Type the Reason for moving the request
   
   
7. Click Change Category and respond OK to the pop-up prompt