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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Change the Request Type of a Request (New CRT)

  • Updated:

Occasionally it may be necessary to change the Request Type of a request. This is possible to do with published and archived requests. 

  

 

Important Note  

  • All sales after July 1, 2020 will have this new version of the CRT™. If your contract started before this date, please view the information for the original CRT package. 

 

Instructions

  1. Navigate to Modules > Content > RequestTracker
    navigate to RequestTracker
  2. Select the Request Type with the request you want to edit
    select a request type
  3. Click Actions next to the desired Request
    request actions button
  4. Click View Details
    request actions menu, view details
  5. Select a Request Type from the drop-down
    request type drop-down list
  6. Type the Reason for moving the request
    reason text box
  7. Click Change Category and respond OK to the pop-up prompt
    change request type button
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