Overview

This article will show you how to add or remove Canned Responses in RequestTracker. 

Instructions

1. Navigate to Modules > Content > RequestTracker
   
   
2. Click on the category
   
3. Click Actions
   
   
4. Select Properties
   
   
5. Select the Canned Responses tab
   
6. Fill out the Title and Body of your Canned Response
   
7. Click Save next to your Canned Response 
   
8. To remove a Canned Response, click Remove
   
   
9. Click Save at the top of the page