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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Set Default View Preferences and Settings (New CRT)

Updated: February 09, 2023 19:10

This article will show you how to change your preferences.

Who can use this feature?

The system admin icon has an orange lock.

Important Note

All sales after July 1, 2020 will have this new version of Citizen RequestTracker (CRT™). If your contract started before this date, please view the information for the original CRT package.

Instructions

Navigate to Modules > Content > Request Tracker
Select the Preferences (gear) icon
Set the default preferences
- Default View Options
  - Sort Requests By: Allows you to choose how the requests will be sorted
  - Display: Allows you to choose which alerts will display
  - Display Types: Allows you to choose if you see published, draft, submitted, or declined requests
  - Display Categories: Allows you to choose which categories will display
  - Results Per Page: Allows you to choose how many results show per page
Select Save Changes

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