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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

New Request Tracker Overview

  • Updated:

The new Citizen Request Tracker™ (CRT™) package is a version of request submission included with CivicEngage to cover the basics of taking in a request online. Once a problem is submitted it gets routed and emailed to the correct department or person.

 

The department or person can reply to the citizen about the problem they submitted through the CRT™. The CRT™ will keep a date and time history of the communication.  

 

The CRT™ can also keep stats on departments, problems (Example: street light out, stray animal, etc.), and individuals to see how many requests were submitted, how many are still open, how many are closed, and the average time it takes to close or fix a request.

 

 

Important Note

 

Functions

  • Modify and customize request types
  • Provide follow-up communication to the citizen who placed the request
  • Assign requests to specific users  

Feedback About the Article

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1 comment

Date Votes
  • Marita Herold

    Are there plans to upgrade those of us that have purchased Request Tracker prior to July 1 2020 and have been using Request Tracker all this time?

    1

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