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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Modify Email Confirmation Details (New CRT)

Updated: February 09, 2023 19:12

This article will show you how to modify email details in RequestTracker if you need to update or change information.

Who can use this feature?

System Admin Slash Owner

Important Note

All sales after July 1, 2020 will have this new version of CRT™. If your contract started before this date, please view the information on the original CRT package.

Instructions

Navigate to Modules > Content > RequestTracker
Select the category
Click Actions
Select Properties
Select the Email Details tab
Modify email details
- Subject: Subject of the request; default is Request Confirmation
- Header: Edit email header
- Footer: Edit email footer
- Closed Request: Message that sends when a request closes
- Reopened Request: Message that sends when a request re-opens
Scroll to the top and select Save