In Request Tracker, you can view a Map of all Requests. This allows you to view where requests are coming from.
Who can use this feature?
- All sales after July 1, 2020 will have this new version of CRT™. If your contract started before this date, please view the information for the original CRT package.
- Navigate to Modules > Content > Request Tracker
- Click Map-Requests at the top of the page
- Apply Filters, if needed
- Starting/Ending: Create a date range
- Search: Enter keywords to find specific requests
- Open: View open requests
- Closed: View closed requests
- Assigned: View assigned requests
- Unassigned: View unassigned requests
- Assignees: View requests assigned to specific people
- Request Types: Only view Requests from specific categories or Request items
- Click Apply
- View map
- Map/Satellite: Choose map view to view the normal grid map, choose Satellite to view the terrain