While CivicPlus will do everything we can to assist with DNS questions and requests, we are limited in our ability to troubleshoot/make changes to DNS zones that are hosted with a third party. For these cases, it is best to reach out to the DNS host directly for assistance.
Here are some of the most common DNS providers and their contact information
Help Center (includes Chat Support): https://ca.godaddy.com/help/manage-dns-records-680
AWS Route 53
How to Contact Support: https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-contact-support.html
Google Public DNS
Support Help Center and Log in Page: https://www.opendns.com/support/