Announcing the Answer Bot Beta

To continue offering you direct, efficient, and accurate on-demand technical support, we now offer an interactive Answer Bot, available within your website solution. Use it to quickly search for and obtain links and resources to some of the most common technical support inquiries.

This feature was released in Beta form for our customers on November 1, 2021.

What You Saw Previously

 

What You See Now

The interactivity of the widget where you are able to hide, move, and collapse the widget should not be impacted. You are also able to bypass the Answer Bot at any time by selecting "Get in touch," which will prompt you to go to a live agent, if any are online, or will offer the support form to submit a ticket.

Feedback

We seek feedback on this tool and would love to hear from you! If you have any feedback on how this tool can be of better use to you, please submit it through our Answer Bot feedback form, or let your support agent know and they will pass along your feedback to the development team.