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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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CivicPlus Support Statement

  • Updated:

CivicPlus Support staff is able to help guide users with logging in using the correct email address according to what was submitted on the Access and Waiver Form. CivicPlus Support is able to change your organization's Google Analytics user upon request, in writing.  

     

CivicPlus Support can provide basic data collection troubleshooting to determine if the issue lies with custom development done by CivicPlus or is a standard Google Analytics metric.

 

CivicPlus Support cannot provide how-to tutorials on a customer by customer basis. Your best resource is the extensive Google Analytics Help Center available online. CivicPlus Support cannot set up custom configurations: such as, but not limited to: Reports, dashboards, or settings within your Google Analytics accounts.

 

Customers should utilize both Google Analytics Help Center and CivicPlus Help Centers for CivicEngage Central and CivicEngage Evolve for questions on how to best use analytics.

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