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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

CivicPlus Support Statement

Updated: October 18, 2023 14:16

CivicPlus Support staff is able to help guide users with logging in using the correct email address according to what was submitted on the Access and Waiver Form. CivicPlus Support is able to change your organization's Google Analytics user upon request, in writing.

CivicPlus Support can provide basic data collection troubleshooting to determine if the issue lies with custom development done by CivicPlus or is a standard Google Analytics metric.

CivicPlus Support cannot provide how-to tutorials on a customer by customer basis. Your best resource is the extensive Google Analytics Help Center available online. CivicPlus Support cannot set up custom configurations: such as, but not limited to: Reports, dashboards, or settings within your Google Analytics accounts.

Customers should utilize both Google Analytics Help Center and CivicPlus Help Centers for CivicEngage Central and CivicEngage Evolve for questions on how to best use analytics.

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