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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Why Am I Not Seeing Any Data Being Collected?

  • Updated:

If you have logged in to Google Analytics and are not seeing any data being collected. There are some items you can double-check before contacting CivicSupport.

 

Navigating from the Site Tools menu may not automatically log you into Google Analytics.

 

The Google Analytics option in the Site Tools tab of the Modules dropdown.

 

Troubleshooting

  • Is the browser logged into an account?
  • Is that account the same email address that was submitted for access? 
  • Make sure your browser is not logging you in under a different profile. It may be best to use an incognito browser to avoid this.
  • Have you or someone in your organization requested access? 
    • The Waiver and Access Request form was sent to the Primary Point of Contact for each organization. If you are unsure of who this may be, you can contact your Customer Success Manager.
  • Did you receive a confirmation of your access being granted? 
  • For customers who may have multiple instances of Google Analytics, you will want to ensure you have selected the correct property to view.

 

Google Analytics Site.

 

If all of this seems to be correct and you are still not able to see data, please reach out to CivicPlus Support.

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