This article will show you how to view your own Support Tickets, Posts, and Followed Articles. This includes a comprehensive history of support tickets you created or are carbon copied on, community posts and comments, and sections and articles that you are following.
Important Note
This feature will only show your Support tickets and activity for CivicEngage Central. If you have another product with CivicPlus, you will need to access that product's Help Center in order to see any tickets or activity for a different product.
Instructions
- Sign in to the Help Center if you have not already
- Navigate to your Profile dropdown, then select the My activities option
- View your Activities
Requests
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My requests: View your submitted requests
- View the Id, Subject, Time of Creation, Last Activity, and Status for each ticket/request
- Filter by Status type
- Any: All requests, regardless of current status
- Open: The request is being worked on by Support
- Awaiting your reply: Support needs more information from you
- Solved: The request has been solved and closed by Support
- Filter by Status type
- Use the Search requests function to search by keyword or ticket ID
- View the Id, Subject, Time of Creation, Last Activity, and Status for each ticket/request
-
Requests I'm CC'd on: View requests that you are copied on
- View the Id, Subject, Time of Creation, Last Activity, and Status for each ticket/request
- Status types include:
- Any: All requests, regardless of current status
- Open: The request is being worked on by Support
- Awaiting your reply: Support needs more information from you
- Solved: The request has been solved and closed by Support
- Status types include:
- Use the Search requests function to search by keyword or ticket ID
- View the Id, Subject, Time of Creation, Last Activity, and Status for each ticket/request
Contributions
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Posts: View your own posts in the Community
- View Title, Type, Vote sum, Last Activity, and date of Creation
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Community comments: View your own comments in Community Posts
- View Title/Content of your community comment, Type, Vote Sum, Last Activity, and date of Creation
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Article comments: View your own comments in the Articles
- View Title/Content of your community comment, Type, Vote Sum, Last Activity, and date of Creation
Following
View sections and articles that you are following. View the Title of the section or article, Type (Section or Article), Follow status (new articles and/or comments), and click the Unfollow button to unfollow the section/article.
Article Glossary
The terms located in this section are listed alphabetically.
- CC'd: Carbon Copied
- ID: Identification
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