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CivicPlus App Switcher

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Let us know what was helpful or not helpful about the article below.

9 comments

  • Janna Morrissey

    When a product or functionality is about to Sunset, I would expect a more direct method of communication to the users/clients affected by it.  This adversely affected my users ability to do their jobs' in a timely fashion.  Valuable time was wasted to gather the information and disperse to our CivicClerk users.  Are these articles the only way you notify your client base?  Might I suggest a Dashbaord notice or an email to users affected or at least notice to the SysAdmins?  I do not have time to review Product Update articles every week.  Not a good use of my time.

    Thank you.

    Janna Morrissey
    Website Coordinator / Assistant Town Clerk 

    4
  • Rick Anderson

    Wholeheartedly second every word Janna just posted. A change this significant needs to be sent out well in advance. I have several users being caused needless confusion and alarm (one thinking she no longer had edit privileges) because of this. Please do a better job communicating changes in the future. This was not sufficient.

    2
  • Jamie Shannon

    Janna and Rick,

    I want to apologize for the lack of communication on this change. After discussing this with our team, we will communicate changes such as this, that include the removal of functionality using our CivicPlus messages that will appear on your administrative dashboard, as well as posting to the Help Center. 

    A note to everyone, please be sure you are following the Product Update section to ensure you would also receive an email. We know not everyone logs in to the system on a regular basis.

    Thank you. 

    1
  • Tammy Getchell

    I am still confused as to the best way to login to CivicClerk. The login continues to change and I'm not sure what I'm doing anymore, let alone how to direct our staff or selectboard members on where to go. 

    1
  • Janna Morrissey

    Jamie Shannon can you provide a link to follow the Product Update section?  A quick gander and I haven't found it yet.

    Thank you!

    0
  • Kenneth Fuller

    Good Morning, Janna Morrissey!

     

    Thank you for helping identify this knowledge gap. We have an article on following articles, but not community sections.

     

    When you're at the Product Updates page, a Follow button can be found in the top left. You can select whether to get updates for new articles, or new articles and comments. 

    0
  • Rick Anderson

    Is the new app switcher coming soon?

    I'm not sure I understand why the old one was removed if the new wasn't ready to go. I still have users getting confused about how to switch to our other site, and this sudden change is wasting a lot of peoples' time and causing further frustration. 

    0
  • Kelly Cook

    Hi Rick Rick Anderson,

    I am the Product Director for our CivicEngage products and I wanted to respond directly to you about this. In regard to the question you asked about if the app switcher is coming soon, right now this is the #1 priority for the applicable development teams. Two out of three cross-product development teams are done with their portion of the development work now, and the final development team is working on coding and implementing this. This has been a large development effort so far, so I'm not 100% positive of development's timeline for releasing this, but I can confirm that the final development team is actively working on the App Switcher as their top priority and they plan to release it as soon as possible. I apologize for the inconvenience this has caused your team in no longer having quick links saved within the product, to log into other products. I'd recommend sharing (and even bookmarking) the product links with your team so they can still easily access the other products from anywhere. If you need any further assistance or have any additional questions, our support team is available to help anytime (email: civicengage@civicplus.help; form: https://www.civicengagecentral.civicplus.help/hc/en-us/requests/new, phone: 888-228-2233 option 1). 

    0
  • Rick Anderson

    Hi Kelly. I appreciate the response. I have shared the links to each site with our users, but I'm still finding people who are getting caught by surprise. Is there a reason the old app switcher couldn't have been left in place until the new was ready to go?

    0

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