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Rick Anderson

Senior Application Admin for Whatcom County in Washington state since Nov. 2018. Main responsibilities are admin work for the county's website and technical support for criminal justice systems, sheriff's office staff, courts, prosecutor, public defender, etc.

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Activity overview

Latest activity by Rick Anderson

  • Rick Anderson commented,

    1. Getting Started
    2. Product Updates
    3. Social Media - Open Graph Tags – News Flash Module

    Same question. I'm not seeing an Open Graph field on the news flash item. 

  • Rick Anderson commented,

    1. Pages
    2. Widgets
    3. Widgets Overview

    Thank you for the heads-up. Appreciate the preview of the new look.   I'm seeing a "Custom Widget" on your screenshots that doesn't exist in our CMS and isn't in your list of descriptions. Is that ...

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    • Rick Anderson
    • Edited
    • 1 vote

  • Rick Anderson commented,

    1. Modules
    2. Info Advanced
    3. Modify Info Advanced Categories

    Hi, can we get a clarification about the permissions here? The Permissions descriptions sound more like they apply to the Pages module, not Info Advanced. We're not sure how to make sense of "move ...

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    • Rick Anderson
    • 0 votes

  • Rick Anderson commented,

    1. Getting Started
    2. Product Updates
    3. CivicPlus App Switcher

    Hi Kelly. I appreciate the response. I have shared the links to each site with our users, but I'm still finding people who are getting caught by surprise. Is there a reason the old app switcher cou...

  • Rick Anderson commented,

    1. Getting Started
    2. Product Updates
    3. CivicPlus App Switcher

    Is the new app switcher coming soon? I'm not sure I understand why the old one was removed if the new wasn't ready to go. I still have users getting confused about how to switch to our other site, ...

  • Rick Anderson commented,

    1. Getting Started
    2. Get Started
    3. Use Live Chat

    Your new "helpful" chatbot sent me to this article when I asked how to get help but this button no longer exists. That's unfortunate as it was a great feature and the Chabot is NOT a great feature....

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    • Rick Anderson
    • Edited
    • 2 votes

  • Rick Anderson commented,

    1. Getting Started
    2. Product Updates
    3. CivicPlus App Switcher

    Wholeheartedly second every word Janna just posted. A change this significant needs to be sent out well in advance. I have several users being caused needless confusion and alarm (one thinking she ...

  • Rick Anderson commented,

    1. Modules
    2. History Log
    3. History Log Overview

    The history log is a great example of the kind of thing that frustrates me most about the CivicPlus platform. You have these great tools, but they often lack a key feature which prevents them from ...

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    • Rick Anderson
    • Edited
    • 1 vote

  • Rick Anderson commented,

    1. Getting Started
    2. Site Tools
    3. Move a Page with Site Map

    It would be good if there was a second way to move pages. If you're trying to move pages from one location to another that is off-screen on the sitemap, the webpage doesn't scroll underneath under ...

  • Rick Anderson commented,

    1. Modules
    2. CivicMedia
    3. Add a Channel

    The CivicMedia section doesn't have an overview page like the rest of the help topics. Would be nice to have a starting point that explains what it is.

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    • Rick Anderson
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