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Submit a request with CivicSupport®

Your domain is the URL you use to access your CivicPlus Solution

Urgent - You can't access your CivicPlus solution | High - A major feature of your service stopped working | Normal - A feature is not working as expected and it's slowing you down | Low - You have a question about how to do something

How can we help you? If you are able to give a detailed description, a link or an image pointing us directly to your specific question or concern, files you have, proper spelling of any text/names you are working with, or even the troubleshooting steps you have already taken it will go a long way to making sure our Support Engineers hit the ground running on your request! The more details, the better!

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    Our Teams

    With more than 20 years of experience, focused exclusively on local government, CivicPlus understands the challenges communities face today: The need to do more, with less. CivicPlus is THE integrated technology platform for local government. We connect municipal employees and elected officials with the citizens they represent and serve with the simplicity, versatility, and power of our integrated portfolio of local government solutions. When you have questions, who should contact? We have two specialized teams focused on delivering the highest quality partnership to all of our clients: Client Success and Technical Support.

    Your Client Success Manager is your advocate and strategic partner. With your Client Success Manager, you can discuss goals and develop plans to better align your CivicPlus products to achieve your organization's mission. Your Client Success Manager’s goal is to make sure you have the best experience possible and look to CivicPlus as your trusted technology expert, adviser, and partner.

    Our Award Winning Technical Support Team assists our clients with questions of intended product functionality and advise on or resolve any technical issues or questions on CivicPlus products. In the event an inquiry or support ticket needs to be escalated to another CivicPlus team, the Technical Support Team will update your Support Ticket and communicate our findings directly to you.

    Our Ticketing System

    The CivicPlus Technical Support Team utilizes a third party case management system from Zendesk to track support cases. To ensure that you receive our support case notifications and responses to your inquiries in a timely manner, we ask that you white-list the domain address “support@civicengage.zendesk.com” in your email accounts, spam filters, and accepted domain rules within your mail management system and network. Please contact our technical support team if you or your IT staff have any questions or concerns about this request. As always, we thank you for your attention and partnership to help ensure prompt contact and communication between our teams!